— Website & Service Terms —

Terms & Conditions

These Terms & Conditions explain the rules that apply when you use the Premier Marble Care Dubai website or request and engage our marble and natural stone care services in Dubai. They provide clear information about quotations, bookings, payments, site responsibilities, service expectations, website use, and applicable legal requirements.

  • Website & Service Terms
  • Dubai, United Arab Emirates
  • Last Updated:

Last updated:

01 — Acceptance

Acceptance of These Terms

By accessing or using marblecaredubai.ae, you agree to comply with these Terms & Conditions. When you request or engage a service, the applicable quotation, invoice, written scope, or other service-specific agreement may also apply.

If a signed quotation, service agreement, or other written commercial document contains terms that specifically apply to a particular project, those project-specific terms will govern that project to the extent permitted by applicable law. These website terms continue to apply to general website use.

Important: Nothing in these Terms is intended to remove, restrict, or exclude any consumer right or other protection that cannot lawfully be limited under applicable UAE law.

02 — Website Use

Using the Premier Marble Care Dubai Website

The website provides information about Premier Marble Care Dubai, its marble and natural stone care services, service areas, property types, contact options, customer information, and educational content. Website content is provided for general informational purposes and may be updated, corrected, or changed without prior notice.

  • Lawful use: You must use the website only for lawful purposes and in a manner that does not interfere with its operation or security.
  • No misuse: You must not attempt to gain unauthorised access, disrupt the website, introduce malicious code, scrape protected systems, or misuse website forms or communication channels.
  • Information accuracy: You should provide accurate information when requesting an inspection, quotation, booking, or other service communication.
  • Website availability: We do not guarantee that the website will always be available, uninterrupted, or error-free.

03 — Services & Scope

Marble and Natural Stone Services

Premier Marble Care Dubai provides marble and natural stone care services in Dubai, which may include marble polishing, restoration, grinding, crystallization, honing, repair, stain and etch removal, sealing, granite polishing, travertine restoration, terrazzo polishing, and marble cleaning and maintenance.

The exact process used for a project depends on the stone type, existing finish, surface condition, damage, stains, previous treatments, access, area size, and the result reasonably achievable for that particular surface. A service may therefore involve inspection, testing, preparation, grinding, honing, polishing, repair, crystallization, cleaning, sealing, or other suitable treatment.

Service outcome: Natural stone can contain variation, previous damage, repairs, etching, staining, cracks, chips, lippage, or other conditions. Restoration aims to improve the surface according to its condition; an identical-to-new result is not guaranteed where the underlying stone or damage limits the achievable outcome.

04 — Quotes & Approvals

Inspections, Quotations and Service Approval

Where offered, an initial inspection helps assess the stone, the affected area, the condition of the surface, the treatment required, and the expected scope of work. A quotation may be based on information supplied by the customer and/or observations made during inspection.

A quotation is intended to describe the proposed scope and price for the work stated in that quotation. Additional work, concealed conditions, significant changes in scope, or work requested after approval may require a revised quotation or additional charge, subject to customer approval and applicable law.

  • Quotation validity: Any stated validity period, assumptions, exclusions, or conditions in the quotation will apply to that quotation.
  • Measurements: Final pricing may depend on actual measured area, stone condition, treatment requirements, and project scope.
  • Customer approval: Work will normally proceed after the customer accepts the applicable quotation or other agreed service terms.

05 — Scheduling

Bookings, Access and Scheduling

Service dates and arrival times are arranged subject to availability, site conditions, access, and any agreed project requirements. A requested date is not guaranteed until it has been confirmed by Premier Marble Care Dubai.

  • Site access: Customers should provide reasonable and safe access to the work area at the agreed time.
  • Preparation: Customers should remove or secure valuable, fragile, sensitive, or easily damaged items from the work area where reasonably possible.
  • Changes: Delays, access restrictions, building rules, parking limitations, or other site conditions may require rescheduling or changes to the work plan.
  • Occupied properties: Customers should inform us of relevant building, villa, apartment, hotel, office, or property-management requirements before work begins.

07 — Changes & Cancellation

Cancellations, Rescheduling and Changes to Work

Customers should notify us as soon as reasonably possible if a confirmed appointment needs to be cancelled or rescheduled. Any cancellation or rescheduling charge will apply only where it has been clearly stated in the applicable quotation, booking terms, or service agreement and is permitted by law.

We may need to reschedule work because of unsafe site conditions, access restrictions, equipment issues, building requirements, unforeseen circumstances, or other events that make the planned work impractical or unsafe. We will seek to communicate material changes and arrange a suitable alternative where reasonably possible.

08 — Customer Responsibilities

Customer Responsibilities During Service

Customers are responsible for providing information that may reasonably affect the safe performance or scope of the work. This includes known damage, previous repairs, sealers, coatings, chemical treatments, building restrictions, access conditions, and other relevant site information.

  • Provide reasonable and safe access to the agreed work area.
  • Disclose known defects, previous treatments, or conditions that may affect the stone or the restoration process.
  • Secure valuables, fragile property, and personal belongings that could reasonably be affected by access or restoration work.
  • Follow reasonable instructions relating to curing, drying, access restrictions, or post-service care.
  • Ensure that any required landlord, building-management, hotel, community, or property-owner permission has been obtained where relevant.

09 — Surface Conditions

Natural Stone Condition, Testing and Expected Results

Marble and natural stone are variable materials. Existing scratches, deep staining, acid etching, cracks, chips, open pores, lippage, previous repairs, discolouration, inconsistent slabs, moisture, or earlier chemical treatments can affect both the process and the final appearance.

Where reasonably necessary, we may recommend testing or a sample area before full treatment. A sample or test area is intended to assess suitability and expected appearance; it does not guarantee that every part of the surface will respond identically.

Reasonable expectations: Our service recommendations are based on the observable and disclosed condition of the stone. Certain defects may be reduced rather than completely removed, and some conditions may not be safely or technically restorable to the customer’s preferred appearance.

10 — Service Limitations

Service Limitations and Responsibility

We use professional care and appropriate processes based on the assessed condition of the surface, but restoration outcomes depend on factors that may be outside our control, including the original condition of the stone, concealed defects, structural movement, previous treatments, water or moisture issues, and the limitations of the material itself.

Nothing in these Terms excludes liability or reduces any obligation that applicable law does not permit us to exclude or reduce. Subject to that limitation, we are not responsible for conditions that were pre-existing, concealed, outside the agreed scope, caused by third-party work, or resulting from inaccurate or incomplete information supplied by the customer.

11 — External Platforms

The website may link to external services such as Google Maps, WhatsApp, Instagram, Facebook, and TikTok. These third-party platforms are independently operated and are not controlled by Premier Marble Care Dubai.

Your use of an external platform is subject to that provider’s own terms, privacy practices, cookie policies, and technical conditions. We are not responsible for changes, interruptions, content, or policies of an external service that is outside our control.

12 — Content Rights

Website Content and Intellectual Property

Unless otherwise stated, website text, branding, logos, graphics, photographs, layouts, and other original materials on marblecaredubai.ae are provided or controlled by Premier Marble Care Dubai or used with the relevant rights or permissions.

You may view the website for personal or legitimate business information, but you should not reproduce, republish, distribute, sell, or materially reuse our original website content without prior permission, except where a legal right permits that use.

13 — Privacy & Cookies

Privacy Policy and Cookie Policy

Information submitted through our website or communication channels may be handled in accordance with our Privacy Policy. Information about cookies and similar technologies used by the website is described in our Cookie Policy.

Where a third-party service is used for communication, navigation, reviews, or social-media access, the relevant third party may apply its own privacy and technology practices after you leave or interact outside marblecaredubai.ae.

14 — Applicable Law

Governing Law and Dispute Resolution

These Terms are intended to be interpreted subject to the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai, as applicable to the relevant website use or service engagement.

If a dispute arises, the parties should first attempt to resolve the matter through direct and good-faith communication. If the dispute cannot be resolved informally, it may be referred to the competent authority or court with jurisdiction under applicable law. Nothing in this section limits any mandatory consumer protection, statutory right, or mandatory dispute-resolution process that applies to the transaction.

Consumer rights: Applicable UAE consumer-protection requirements remain in force and prevail over any conflicting contractual wording to the extent required by law.

15 — Updates

Changes to These Terms

We may update these Terms & Conditions when our website, services, technology, commercial practices, or applicable legal requirements change. The updated version will be published on this page with a revised “Last updated” date where appropriate.

You should review this page when using the website or before entering into a new service engagement. Updated terms will not override mandatory rights or obligations that apply to an existing transaction unless permitted by the applicable agreement and law.

— Get Started —

Need Your Marble Floor Restored in Dubai?

Restore dull, scratched, stained, or damaged marble with professional marble polishing, restoration, grinding, repair, crystallization, and sealing services across Dubai. Contact Premier Marble Care Dubai for a professional inspection and quotation.

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